Who We Are.
CityAgenda Services.
Welcome to CityAgenda, the platform for organizing and managing events. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our services.
CityAgenda complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws, ensuring that your personal information is handled with the utmost care and transparency. We believe in empowering you with control over your data and strive to be open about how we process and protect your information.
Please note that any data processing by events organizers in connection with a booked Activity is outside the control of CityAgenda and is subject to the Activity Provider’s
events organizers own privacy policy. Events organizers act as separate data controllers
By using our platform, you agree to the terms outlined in this Privacy Policy. We
encourage you to read it carefully and reach out if you have any questions or concerns regarding your privacy rights
We are ticketing and registration platform to use live events. Through our platform, mobile apps and services, we let people all over the world to create professional personal profiles to be visible to the public, create, discover, share and register for events.
Who's Who.
“Consumers” means consumers using our Services for any reason, including to consume
information and/or attend events.
"Organizer" means an event creator using our Services to create events for Consumers.
“Services” include the CityAgenda and the Organizer Services
“Your Content” is any content that you provide, post, or make available through the Services, or that you otherwise provide us, grant us permission to use, or contribute, furnish, post, or make available to us.
GDPR” refers to the General Data Protection Regulation (EU) 2016/679.
“Personal Data” refers to any Personally Identifiable Information, meaning any
information relating to an identified or identifiable natural person.
Organizers, Consumers, and third parties accessing or using our Services are all referred to in these Terms collectively as "Users," "you," or "your."
When these Terms use "CityAgenda," "we," "us," or "our," that refers to CityAgenda.
Data That We Collect.
We may collect personal information from you when you use or communicate with us via the Services or when you deal with CityAgenda as a potential or actual customer.
This may be done on our own behalf, or it may be done on behalf of an organizer who is utilizing our services to manage an event.
data we collect from consumers
Information you provide via CityAgenda or Applications. If you register for a paid event, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.). In addition, when you register for, or otherwise provide information to City Agenda in conjunction with an Organizer event or activity, whether that
information is yours or a third party’s, in connection with a purchase, registration, or transfer, that Organizer will receive and may use the information you provide.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organizers, other Consumers, social media or other third-party integrations, your credit card issuing bank, our payment processing partners or other third parties.
Information you give us: By creating a personal account, building a portfolio on the CityAgenda platform, registering to use the services, contacting us with questions, completing one of our surveys, registering for or purchasing event tickets, or browsing or using particular areas of the services, we collect personal information about all users when they voluntarily give it to us. Examples of the Personal Data we may collect
include your name, address, email address, any content you have indicated you are interested in (for example, by viewing, clicking, liking, following, or searching on our services), and any other information you choose to provide that enables users to be personally identified.
Additionally, we automatically collect certain technical data that is sent to us from the browser, computer, and/or mobile device you use to use the Services ("Automatic Data"). Information about your browser and/or access device, statistics about your
activities on the Services, information about how you found the Services, information collected by technologies like cookies, pixel tags, local shared objects, web storage,
and others, and a unique identifier associated with your browser and/or access device (like your IP address) are all examples of automatic data. We and our vendors use these technologies to collect real-time data on how you use and navigate our services. We collect consumers data sometimes for our own purposes and other times on behalf of an Organizer
Information Collected from Organizers.
Additional personal information will be gathered from you if you are an organizer.
Details you give us: To secure certain payments, we may occasionally gather your credit card information (such as your credit card number, expiration date, billing address,
etc.), some of which may be considered personal data. Additionally, if you use our payment processing services, we will gather information from you for tax purposes (such as your taxpayer identification number) and financial purposes (such as your bank account details or an address to mail checks) as needed to process payments.
Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third-party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.
2.3. Information Collected from Sales Clients and Leads.
We may gather your name, email address, phone number, address, and other professional contact details if you interact with the CityAgenda sales team. The sales team may record you on audio and/or video if you interact with them, after you agree to have the meeting recorded.
How We Use Your Data.
In accordance with this Privacy Policy and other relevant privacy laws, we gather and use your data, the following is how we might use your data:
We may use your data in relation to the purpose for which you gave it if you give it to us. For example, if you write us, we will react to the email address that sent the message and use the personal information you gave us to answer your question or fix your issue.
Your data may be used for internal business purposes, such as helping us enhance the services' functionality and content, better understand our users, enhance the
services, prevent, detect, or resolve misconduct, enforce our terms of service, manage your account and offer customer support, and generally run the services and business.
If you give us personal information in order to utilize the services or any of their features, we will use it to give you access to them, allow you to use them, and monitor your usage. For instance, we will use any Data you give us about yourself or your eligibility to use particular Services to decide whether to grant you access to the
Services and whether you are still eligible to use them.
For marketing and advertising purposes, we might use your data in a variety of ways, including (but not limited to) email, SMS, display media, and targeting other
devices (including televisions, tablets, and mobile phones). We do this to let you know about services or events that we think you might find interesting, create marketing or promotional materials, and show off advertising on or off the services that we think you might find interesting, as well as CityAgenda or event-related information. If your
previous interactions with an organizer indicate that you might be interested in a certain kind of event, we might also act on their behalf. To opt out of various marketing
communications from City Agenda, you can indicate that directly from your profile dashboard.
If you encounter an advertisement on a website or social media platform owned by a third party, it could be because we or the organizer hired them to display the
advertisement to users or to those who have our users' characteristics. In certain
situations, this entails giving the third party or social media platform your email address or other contact information so they can recognize you as one of our Users or find other people who share your characteristics in order to display ads for our Services (or our Organizer's events). You might have to get in touch with the organizer personally if it's an advertisement.
If you registered for an event on the Services, your email address, your first name, last name, is available to that Organizer. Events organizers are aware of the attendees are coming to their event, and their contact information. However, Organizers may also import the email addresses they have from external sources and send communications through the Services to those email addresses. The Organizer and not CityAgenda is responsible for sending these emails.
3.5 Based on the details you enter in your CityAgenda profile, the events you've
attended, and how you use the Services, we occasionally draw conclusions about the kinds of events or activities you might find interesting. These deductions may be used by us, including on behalf of the organizers, to assist target advertising or personalize suggestions for you. We might take an individual, aggregate, or universal approach to this. Users who follow an organizer's events collection, for example, are more likely to attend subsequent events hosted by that organizer and other organizers with like
events. Content or suggestions pertaining to that organizer or comparable organizers may be directed by us, or we may help direct them.
How Your Personal Information Is Shared and Transferred.
We are not involved in the sale of personal data. We believe that this information is essential to our connection with you. Therefore, we will not sell your personal information to advertising or other third parties. A website is allegedly making a "sale" when it employs third-party cookies or other technology for its own analytics or advertising, according to some interpretations of the CCPA. The State-Specific
Supplemental Privacy Notices are available for further details. Under some conditions, as outlined in this Privacy Policy, we may divulge, transfer, or share your Personal Data with select third parties without providing you any additional notice.
Organizers.
The Organizer will obtain your Data if you register for an event, sign up for
communications, enter a contest, or otherwise enter your Data (for example, via a web form) in order to interact with the Organizer or take part in an Organizer event. For example, the Organizer will obtain your name and email address if you provide them in a web form for an event, activity, or promotion. After that, you might get marketing or other messages from the organizer, which might be governed by a different privacy
policy. Similarly, you might receive messages about the service, event, activity, or information that you have expressed interest in if you give your mobile phone number. The Organizer will receive the information you provide, including your Personal Data, when you buy tickets, register for, or donate to an event, transfer an event ticket or registration to another person, enter a contest, or otherwise communicate with an Organizer or Organizer event or activity. If you participate in or show interest in an Organizer event or activity, the Organizer will also receive the Personal Data of the transferee. The Personal Data may also be shared with other third parties that are involved in or acting on behalf of an event or activity.
For instance, when it comes to fundraising pages, we might give your personal information to the charity that organized the page as well as the organizer of the event that the fundraising page is connected to. An organizer may occasionally designate a third party, who may or may not be connected to the organizer, to produce an event or fundraiser page on the organizer's behalf; these third parties are referred to as "Third Party Organizers."
For example, and without limitation, a concert venue (here referred to as the Organizer) may permit third-party promoters or production companies (here referred to as the Third-Party Organizers) to use their CityAgenda account to plan events that will be held at the Organizer's venue. If so, we might give the Third-Party Organizers your personal information on their behalf. This also applies to competitions and sweepstakes: we
might give your personal information to the organizer who is advertising the contest or sweepstakes as well as any legitimate sponsors (such a brand sponsor).
Regarding your Personal Data, we have no control over the conduct of these Organizers, their Third-Party Organizers, or other downstream recipients. Prior to providing Personal Data or other information related to an event or related fundraising page, it is crucial that you review the applicable policies of the event's organizers and, if applicable and available, their designated Third-Party Organizers. Similar to this, if you are a member of an organizer's organization through City Agenda, the organizer will have access to your personal information, which will also be shared with any third-party organizers who have been given permission by the organizer to view all of the organizer's organization members.
We may sell or purchase companies or assets as our business grows. Personal data could be among the assets transferred in a corporation sale, merger, reorganization,
dissolution, or other comparable circumstance. As part of our due diligence for such an event, we might also divulge your personal information. You understand and consent to the continued use of your personal data and other information in line with the
provisions of this privacy policy by any successor to or acquirer of CityAgenda (or its assets).
In order to carry out specific business-related tasks, we might disclose your personal information to our contractors and service providers that handle personal information on CityAgenda's behalf. Our marketing agencies, online advertising companies, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support,
tech support, hosting companies, and others are examples of these businesses. When we contract with another business to carry out these tasks, we could give them information, including personal data, to help them do so.
Affiliates, Parent Companies, and Subsidiaries.
In accordance with this privacy policy, we might also disclose your personal information to affiliates and subsidiaries. Our affiliates and subsidiaries will be required to protect that personal information in line with this privacy statement.
Legal requirements. To comply with a subpoena or request from law enforcement, a court, or a government agency (including in response to public authorities to meet
national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests, or property or that of third parties, (c) prevent or investigate possible
wrongdoing in connection with the Services, (d) act in an emergency to protect the
public's or Users' personal safety, or (e) protect against legal liability, we may disclose your personal data if required by law.
where do we store your data
We store your data on third parties’ technology services providers to whom we have given it in accordance to this privacy policy. We take what we consider to be appropriate precautions to guard against loss, misuse, unauthorized use, access, accidental
disclosure, modification, and destruction of the Personal Data gathered through the Services. Nevertheless, no server, network, database, email, or Internet communication is ever completely safe or error-free. As such, you should be particularly careful about the information you provide to us electronically. Please remember this when sharing any personal information.
How You Can Access, Update, Correct or Delete Your personal Data.
You have full control over your data, you can access, edit or delete your Personal Data stored by us.
You can delete all your data and account directly from your account dashboard. You can download a copy of your Personal Data in machine readable form when you send us a
request legal@cityagenda.com. You can delete your Personal Data also edit some of your Personal Data directly through your account. In certain cases, you can ask us to correct and update any inaccurate Personal Data by reaching out customer service and we will consider your request in accordance with applicable laws.
If a Consumer initiates a data deletion request, CityAgenda is authorized to delete Personal Data of the requesting Consumer from the Services even if that means
removing its availability to the Organizer through the Services. However, if you are a
Consumer, you understand that even if you or CityAgenda deletes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer's own databases if transmitted to the Organizer prior to data deletion
Consumers may also access, update, correct or delete Personal Data and exercise these rights by contact City Agenda customer service. We will consider and respond to all requests in accordance with applicable law.
As long as you are registered to utilize the services, we might keep your personal information. By going to your account dashboard page, you can delete your account.
However, if allowed or necessary by applicable legislation, we may keep Personal Data for a longer amount of time. For legal, tax, or regulatory reasons, or for valid and lawful business purposes, your personal data may remain on backup or archive media for a
longer period of time even after we erase it. We keep your information for sales
customers and prospects for as long as we have a relationship with you and for a little time after that, as needed to comply with legal and business requirements.
Your Choices.
You have several choices available when it comes to your Personal Data:
opt Out from Electronic Communications. To the extent that you have registered for the Services or bought a ticket and/or registration for an event listed on the Services, CityAgenda may send you electronic communications marketing or advertising the Services or events on the Services, if that is in line with your marketing preferences. By selecting the "Unsubscribe" link located at the bottom of each electronic
communication, you can "opt out" of receiving these messages.
Don't give too much personal information. You have the option to use the Services with limited personal data or without any personal data at all (except for automatic data, which may be deemed personal data under applicable laws). You might not be able to access some of the Services' features if you decide to limit the Personal Data you give or not provide any at all. For example, the organizer will need your name and email address if you are a consumer purchasing tickets.
Children - Children's Online Privacy Protection Act.
We don't intentionally gather personal information from kids younger than thirteen (13). Please do not use the Services to submit any Personal Data if you are younger than thirteen (13). We urge parents and legal guardians to keep an eye on their kids' Internet activity and to support the enforcement of our privacy policy by telling their kids not to submit personal information over the services without consent. Please get in touch with us if you think a child under the age of 13 has given us personal information via the
Services, and we'll try to remove the data from our records.
Your rights as a data subject
You have the rights described below with regard to the processing of your Personal Data. To exercise your rights, you can make a request here by email to legal@cityagenda.com
Right of access to information (Art. 15 GDPR) You have the right to receive
information from us at any time, upon request, about the Personal Data we process that concerns you, to the extent and subject to the conditions of Art. 15 GDPR.
Right to restriction of processing (Art. 18 GDPR)
In line with GDPR Article 18, you have the right to request that we limit processing. This right is especially present if the user and we disagree about the accuracy of the personal data for as long as it takes to verify it, if the data subject requests restricted processing rather than erase in the event that there is an existing right to erasure, if the data is no longer needed for the purposes we pursue but the user needs it to assert, exercise, or defend legal claims, and if the successful exercise of an objection is still up for debate between us and the user.
Right to data portability (Art. 20 GDPR)
According to Article 20 of the GDPR, you have the right to obtain from us the Personal Data you have given us in a machine-readable, structured, and widely used format.
Right to correct incorrect data (Art. 16 GDPR)
You have the right to request or modify and correct your data by yourself.
Right to withdraw your consent (Art. 7 para. 3 GDPR)
According to GDPR Article 7 paragraph 3, you have the right to revoke your consent (for example, you can get in touch with us to revoke your subscription to a mailing.
Data processing when exercising your rights
Right to erasure (Art. 17 GDPR)
You can delete your data yourself or demand that we delete the Personal Data
concerning you under the conditions described in Art. 17 GDPR. These conditions
provide in particular for a right to erasure if the Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed.
Right to object (Art. 21 GDPR)
You have the right to object at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you, which is carried out, on the basis of Art. 6 para. 1 lit. e or f GDPR, in accordance with Art. 21 GDPR. We will then stop
processing your Personal Data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
9.9. Right to make complaint (Art. 77 para. 1 GDPR)
In the event that you have a complaint, you are entitled to contact the supervisory authority of your choosing.
General Data Protection Regulation (GDPR)
CityAgenda and Organizers utilizing the Service are required by the EU General Data Protection Regulation (GDPR) to give Users additional information about how their Personal Data is processed. What you should know is as follows:
Justification for processing your personal information
According to the GDPR, we must inform you of the legal basis on which we process any personal data we may have on you. Usually, we have the following legal justifications for processing your data.
it is required for our contractual connection.
you gave your consent
the processing is required for us to fulfill our legal or regulatory duties; and/or
As a platform for event planning and ticketing, the processing serves our
legitimate interests (e.g., to safeguard the integrity and security of our systems and to offer you customer support, etc.).
Personal Data Transfers
Due to CityAgenda's international operations, we might have to move your personal information outside of the nation where it was first submitted. This could apply inside the group or to third parties we collaborate with who might be based in countries outside the European Economic Area (EEA), such as Switzerland and the UK, where data privacy regulations are either non-existent or less stringent than those in Europe. We take legally needed precautions to ensure that the right measures are in place to secure your personal data if we move it outside of the EEA, Switzerland, or the UK. Standard Contractual Clauses published in accordance with Commission Implementing Decision (EU) 2021/914 of June 4, 2021, of the June 4, 2021
Retention of Personal Data
For as long as it takes to deliver our services to you or for other critical reasons like
meeting legal requirements, settling conflicts, and upholding our agreements, we keep your personal data.
We normally keep your personal information for ninety (90) days after you request that your account be closed or after it has been dormant for seven (7) years if you have an account with us.
Dispute Resolution.
If you have a complaint about City Agenda's privacy practices, you should write to us at: legal@cityagenda.com . We will take reasonable steps to work with you to attempt to resolve your complaint.
Exclusions.
Personal Data Provided to Others.
Any Personal Data you give to another User or visitor via the Services or by any other method—including to event organizers on event pages or material you post to any
public sections of the Services does not apply to this Privacy Policy.
Third Party Links. Only the Services are covered by this privacy statement. Links to other websites that are not run or under our control (referred to as "Third Party Sites") may be included in the Services. The Third-Party Sites are not subject to the rules and guidelines we outlined here. It is not implied by the links from the Services that we approve of or have examined the Third-Party Sites. For information about those
websites' privacy policies, we advise getting in touch with them directly.
Modifications to This Privacy Statement.
There may be occasional changes to our business and the services we offer. We may therefore occasionally need to make adjustments to this Privacy Policy. This Privacy
Policy may be updated or modified at any time (collectively, "Modifications") at our sole discretion. Any changes to this privacy statement will be reflected on the website by changing the "Updated" date at the top of the document. CityAgenda may, but is not
required to, give you further notice of such modifications under specific conditions, such as through email or in-service notices. Please examine this policy on a regular
basis. Any changes made to this privacy statement will be deemed accepted by you if you continue to use the services after they take effect. You should stop using the
services, including browsing and accessing them, if you disagree with any changes made to this privacy statement.